Report a problem
Found a bug, something broken, or have feedback? Let us know and we'll look into it as quickly as we can.
Please include your in-game name and a brief description of what happened.
Email us about a problemDelete your account
You can delete your account yourself, inside the app: Profile → Account → Delete account. It takes effect immediately and permanently, and cannot be undone.
If you cannot reach the app — for example you are locked out of the account you signed in with — email us instead and we will do it for you.
What gets deleted
- Your account and sign-in information
- Your profile (in-game name, Friend Code, Power values)
- Your notification preferences and push tokens
- Your identity in your participation history and reviews (the records themselves stay, anonymized)
- Any screenshot evidence you submitted
- Any Postcard images you uploaded
Your battle history stays, without your name attached — other players' Team-Ups and reviews have to remain accurate, so your entries become an anonymous placeholder. Material we are legally required to preserve is also kept, for as long as the law requires.
If you are emailing us: please write from the Google account you used to sign in, or include the email address associated with your account.
Request data deletionRequest your data
Want to know what data we have about you? You have the right to request a copy. We'll compile it and send it to you.
Request a copy of your dataHow quickly we respond
We aim to respond to all requests within a few business days. Data deletion requests are processed within 30 days, as required by applicable data-protection regulations.
Do I need to delete the app too?
Deleting the app from your phone only removes the local installation. To delete your account data from our servers, use Delete account inside the app (or email us if you cannot reach it).
Can I undo a deletion?
No. Once your data is deleted, it cannot be recovered. You would need to create a new account and set up your profile again.